Candy AI Guide

Contact the editors

This site is run by a small editorial team that tracks what Candy AI charges and how its features work. If a price on our pages no longer matches what you see at checkout, we want to hear about it.

One address for everything

Write to contact@candy--ai.org. It is a monitored inbox, not an auto-responder, and it is the only address we publish. We answer in English.

To get a useful reply on the first exchange, include the page URL you are writing about and, for anything price-related, a screenshot or the exact figure you were shown. Prices on this site are the US subscription options before local tax, so a mismatch is often a tax line rather than a change to the plan itself.

What we can help with

  • Price and feature corrections. Our fastest replies. Billing terms change and we would rather be told than discover it late.
  • Factual errors. Anything in our plans and prices page or the setup walkthrough that reads wrong to you.
  • Accessibility problems. If a table, a disclosure or the sticky bar at the bottom of the screen gets in your way, tell us which device and browser you use.
  • Press and research enquiries. Including requests to quote our pricing tables, which we generally grant with attribution.
  • Image and content removal requests. See the dedicated note below.

What we cannot help with

We are an independent guide. We have no access to anyone's Candy AI account, and nothing you send us reaches the platform. That means we cannot:

  • Cancel a subscription, issue a refund, or reverse a charge. Cancellation runs through account settings on the platform itself, where you select Unsubscribe.
  • Restore a lost login, change an email address, or recover a deleted companion.
  • Add tokens to a balance or transfer tokens between accounts, which the platform's own terms prohibit.
  • Moderate, review or remove content generated on the platform.

Account and billing issues go to the platform

Candy AI offers customer support through its own site's contact area, and the same address there handles privacy, safety and content concerns. Anything touching your account, your payment method or your generated content has to start there, not here.

Removal and rights requests

The images on this site show fictional AI-generated companions. If you believe a file published here infringes a right you hold, write to the address above with the exact URL of the page, the file name, a description of the right you are asserting and a way to verify it. We review these before anything else in the inbox and we will take the file down while we check.

Requests about personal data we hold, including deletion requests, are handled under our privacy policy. The legal terms of use for this site are in our legal notice.

Response times

We aim to reply within three working days, and usually faster for a price correction, since fixing those is in our interest as much as yours. Removal requests are acknowledged within one working day. We do not publish a phone number and we do not operate on social platforms, so any account claiming to be us elsewhere is not us.

This page was last reviewed on 15 October 2026.